To ensure a smooth and efficient claims process for damaged or defective products, we require an unboxing video. Please make sure to record the unboxing from the moment you receive your package, starting by showing the package from all sides before opening it. This helps us assess the condition of the item and any external damage. Then, clearly show any visible defects or damage to the product inside. Without this video, we may not be able to process your claim. If you have any questions or need assistance, our customer support team is here to help!
